Refund & Cancellation Policy

AstroGully is a sole proprietorship operating under Indian consumer protection law. This policy explains when and how you can request refunds for question pack purchases.

Summary

1. When Refunds Are Available

You may request a full or partial refund in the following circumstances:

Unused Questions (within 7 days)

If you purchased a question pack within the last 7 days and have not used any questions from that purchase, we will refund the full amount minus Razorpay's non-refundable processing fee (approximately 2% + 18% GST = ~2.36% of the transaction value).

Partially Used Packs (within 7 days)

If you've used some but not all questions from a pack purchased within the last 7 days, we will refund the pro-rata value of your unused questions, less Razorpay's processing fee. The conversion: unused questions × (pack price / total questions in pack) = refund amount (before fees).

Technical Failure

If you were charged and questions did not appear in your account within 15 minutes of payment, contact us immediately. We will either manually add the questions or issue a full refund. This happens rarely but we take it seriously.

Duplicate Charges

If you were charged twice for the same transaction, the duplicate will be refunded in full within 2 business days of us being notified.

2. When Refunds Are NOT Available

• Used questions: any questions that have been used to generate AI-assisted analysis (personality reading, chat answers, house deep-dives, context writeups, remedies, period readings) cannot be refunded because we have already incurred the cost of running those AI queries.
• Requests after 7 days: refund requests made more than 7 days after purchase will not be entertained, regardless of usage status.
• Subjective dissatisfaction with AI output: if you find an AI-generated reading unhelpful, inaccurate, or not to your taste, this is not grounds for refund. We clearly label all AI-generated content and do not guarantee specific predictions or outcomes.
• Astrological predictions not materializing: readings are for entertainment and self-reflection, not guaranteed forecasts. We cannot refund based on "the reading didn't come true."
• Account violations: refunds are denied for accounts terminated due to Terms of Service violations (abuse, fraudulent charges, bot activity).

3. How to Request a Refund

1. Email support@astrogully.com from the email address associated with your AstroGully account.
2. Subject line: "Refund Request – [Order Date]"
3. Include in the email:
   • Your account email
   • Approximate date and amount of purchase (₹49, ₹149, or ₹499)
   • Razorpay payment ID if available (starts with pay_)
   • Reason for refund request

4. Processing Time

We aim to respond to refund requests within 2 business days. Approved refunds are processed via Razorpay to your original payment method within 5-7 business days. Depending on your bank or card issuer, the actual amount may take 7-10 additional business days to reflect.

5. Cancellation

AstroGully operates on a pay-as-you-go question pack model; there is no recurring subscription to cancel. If you wish to delete your account entirely, email us with the request. Account deletion is separate from a refund request; deleting an account does not automatically refund unused questions — refunds must be explicitly requested first.

6. Grievance Redressal

If you are not satisfied with our refund decision, you may escalate by email explaining why. We will review each escalation individually. As a sole proprietor, the proprietor is personally responsible for resolving customer disputes.

For further recourse, Indian consumers may approach the Consumer Disputes Redressal Forum under the Consumer Protection Act, 2019.

7. Contact

Email: support@astrogully.com
A sole proprietorship based in Bengaluru, Karnataka, India